We follow the highest standards
At coeo Incasso, we want to perform the process of collection files for our customers and their clients in accordance with all quality standards.
Certifications
“Partners, clients and customers of coeo Incasso can expect a high standard in terms of integrity and professionalism.”
A skilled and expert team
At coeo, we ensure that we handle cases for our clients in accordance with all quality standards.
NVI-member & Incasso Keurmerk
Our employees obtain relevant NVI diplomas and required WFT certificates. This guarantees our expertise.
Go to NVIAFM-licence
This licence shows that coeo, as a financial organisation, complies with strict laws and regulations set by the Authority for the Financial Markets.
Go to AFMABR-BVI
As a member of ABR-BVI, coeo ensures high-quality debt collection and compliance with Belgian legislation.
Go to ABR-BVI
Quality and security first
This is what you can expect from our services and operational processes.
ISO-9001
coeo complies with internationally recognised standards for quality management, resulting in consistent services and continuous improvement.
View ISO-9001ISO-27001
coeo ensures the confidentiality, integrity and availability of information. By implementing strict information security measures, coeo minimises risks and strengthens its ability to effectively protect sensitive customer data.
View ISO-27001Quality assurance
NVI & Incasso Keurmerk
coeo operates in accordance with laws and regulations and the guidelines of the Dutch Association of Certified Debt Collection Agencies (NVI). As a member of the NVI, we comply with the Incasso Keurmerk. This quality mark sets clear rules and standards for debt collection agencies and defines what is and is not allowed in debt collection activities. This means, among other things, that we:
Apply laws and regulations correctly
The Incasso Keurmerk gives companies and consumers confidence that we perform debt collection services correctly and carefully. It also ensures a proper approach and fair charging of collection costs.
Learn more about the Incasso KeurmerkUndergo periodic audits
An agency with the Incasso Keurmerk must continue to meet the requirements. This is monitored by the independent Keurmerkinstituut. The quality mark requires us to always act in accordance with these rules. We were last certified on 5 June 2024.
Learn more about the NVIStand for socially responsible debt collection
We treat customers with respect. We collect claims at the lowest possible cost, with the option of payment in instalments. We aim to avoid high legal costs wherever possible.
More about coeo CARE
Remuneration policy
Based on the Financial Supervision Act (Wft), financial institutions such as coeo Incasso B.V. are required to document and publish their remuneration policy.
View remuneration policyOthers about us
Do you have questions?
Do you have questions about the reminder you received or our general services? Our customer service will answer them quickly, professionally and clearly.