Received a message for another recipient?
It could occur that a message from coeo Incasso ends up at an incorrect person or incorrect place. Together, we can easily solve this.
Check your file
Have you received a payment request but you don’t know what it is for?
You can check this by logging in to our online portal, My coeo. By logging in with your postal code and file number – which we state in your letter or mail – you can view your complete collection file and check your data.
Heeft u een brief, e-mail of SMS van coeo ontvangen die niet voor u bestemd is?
That is not our intention, of course. It can have different causes, for one:
The last inhabitant has not informed us of a (correct) change of address
Someone else placed an order and indicated your address
Someone else placed an order and indicated your contact details
The address is connected to the stated recipient in our search engine
Wat kan ik nu doen?
Whatever the reason, we understand it can be upsetting to receive a message not intended for you. Fortunately, this is easy to resolve.
Contact us directly and we will update your details in our system. This ensures our messages only reach the intended recipient.
Our messages may contain personal and confidential information. That’s why it’s important we have your correct contact details. Please notify us of any errors as soon as possible.
