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Complaints and feedback

Do you have a complaint or tip?

We appreciate it when you tell us what could be better about the way we work. Do you disagree with the outstanding amount, or does something not seem right? Then submit your objection in My coeo.

Objection form Contact customer service

How to submit a complaint

Fill in the complaint form below. This is completely free of charge. You can also send your feedback by post (addressed to the Complaints Department).

Laws and regulations

coeo always handles complaints in line with the Code of Conduct of the NVI (Dutch Association of Debt Collection Agencies) and the rules of the Dutch Debt Collection Services Quality Act.

Response time

After you submit your complaint, you'll receive confirmation within 2 working days, and a full response within 15 working days. If we can't meet that deadline, we'll let you know in writing.

Complaint form

Fields marked with an * are required.

Please note! Enter a valid email address or postal address. Without valid contact details, we’re unfortunately unable to process your complaint and will have to delete it.

    Dossiernummer:


    *Bestaat uit 8 cijfers en vindt u in het bericht dat u van ons heeft ontvangen.

    Gaat uw klacht over meerdere dossiers? Vul dan alstublieft de overige dossiernummers hieronder in, gescheiden door een komma:

    Uw gegevens:

    Dhr.Mevr.Anders

    Beschrijf uw klacht:

    Contact details

    How we handle your data
    If you fill in a form on this page, we only keep the information we need to help you. You can read all about this in our privacy statement.

    Not satisfied with the way your complaint is processed?

    If you are dissatisfied with the handling of your complaint, we are sorry to hear that. After receiving our written response to your complaint, please report your comments to the Financial Services Complaints Institute (Kifid). The Kifid handles complaints in line with the Quality in Debt Collection Services Act (Wki), the Incassokeurmerk and the Code of Conduct of the Dutch Association of Collection Agencies (NVI). You can find the Kifid complaint regulations here.